Support

Need a hand?

Email us and a human will read it: bug reports, account-free progress problems, purchase trouble, or privacy requests.

What to include

The more of this you send, the faster we can reproduce the problem:

Your device model and OS version
The game version (Settings → About)
What happened, and what you expected instead
A screenshot or screen recording if you have one

Purchases and refunds

Purchases and refunds are handled by the app store you bought from (Apple’s App Store or Google Play), not by JP LEVI INC. We cannot issue refunds or see your payment details.

To request a refund, or to restore a purchase such as “Remove Ads”, use your store’s purchase history. If a purchase completed but the item never arrived in game, email us and we will help sort it out.

Before anything formal

Under section 20 of the Terms of Service, we ask that you contact us at support@jplevi.com and give us 30 days to resolve a dispute informally before starting any formal proceeding. Refund and charge disputes are usually fastest through the app store.

Legal

Privacy PolicyWhat we collect, why, and how to make a request.
Terms of ServiceThe licence covering your use of the game.